Terms of service

Terms of Service

Welcome to Qailahs Pret. By accessing our website or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Qailahs Pret

Qailahs Pret is an Asian/Pakistani clothing brand offering pret and ready-to-wear clothing through our online and in person store.

2. Orders

When you place an order through our website, you are agreeing to purchase the products selected at checkout.

After placing your order, you will receive an order confirmation by email. An order is considered accepted once we have confirmed it and/or dispatched your order.

We reserve the right to cancel or refuse an order where necessary, including where an item is unavailable, there is an obvious pricing or product description error, or we suspect fraudulent activity.

3. Product Information

We make every effort to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

Please check the available sizing information carefully before placing your order.

4. Prices and Payment

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been confirmed.

Payment must be completed through one of the payment methods available at checkout.

5. Delivery

We aim to dispatch orders within the estimated timeframe stated on our website.

Qailahs Pret is not responsible for delays caused by customs, postal or courier services, incorrect delivery information provided by the customer, or other circumstances outside our reasonable control.

6. Shipping 

Qailahs Pret currently only delivered within the UK.

7. Returns and Refunds

Our returns and refund process is explained in our Returns & Refund Policy.

Please review our Returns & Refund Policy before placing an order, as certain products may be excluded from returns where permitted by applicable law.

Nothing in our Returns & Refund Policy or these Terms is intended to remove or limit any consumer rights that cannot legally be excluded.

8. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from the item you ordered, please contact us through our Contact Us page as soon as possible.

Please provide your order number and photographs of the item where appropriate so that we can investigate and assist you.

9. Clothing Care

Customers are responsible for following the care instructions provided with their garments.

Qailahs Pret cannot be held responsible for damage caused by incorrect washing, drying, ironing, alterations, improper care or misuse of a garment.

10. Website Use

You agree not to misuse our website or attempt to interfere with its security, functionality or operation.

You must not use our website for unlawful purposes or attempt to gain unauthorised access to any part of our website or systems.

11. Intellectual Property

All content on the Qailahs Pret website, including our name, logo, branding, photographs, product images, text, graphics, designs and other materials, belongs to Qailahs Pret or is used with permission.

You may not copy, reproduce, distribute, modify or commercially use our content without prior written permission.

12. Website Availability

We aim to keep our website available and operating correctly. However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational purposes.

13. Limitation of Liability

To the extent permitted by applicable law, Qailahs Pret will not be responsible for losses, delays or damages arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict or limit any consumer rights or legal protections that cannot legally be excluded or limited in your country.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page together with an updated “Last updated” date.

Your continued use of our website following any changes means that you accept the updated Terms.

15. Contact Us

If you have any questions about these Terms, your order or our products, please contact us through our Contact Us page.

16. Applicable Law

These Terms are intended to apply to customers purchasing from Qailahs Pret internationally.

The laws applicable to these Terms may depend on the circumstances of your purchase and your country of residence. Nothing in these Terms affects any mandatory consumer rights or protections that apply to you under the laws of your country.