Refund policy
Qailahs Pret — Returns & Refund Policy
We want you to be completely happy with your Qailahs Pret purchase. If you need to return an item, please read our policy below.
Returns
- Items can be returned within 7 days of receiving your order.
- Items must be unworn, unused and in their original condition.
- Items must have all original tags attached and be returned in their original packaging.
- We cannot accept items that have been worn, washed, damaged, altered or have any signs of use.
- Customers are responsible for the return postage costs unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, we will confirm whether it meets our return requirements. If approved, your refund will be issued to your original payment method.
If the item does not meet our return conditions, it may be sent back to you.
Missing delivery
If your package is marked as delivered but has not been received, we kindly ask that you first check with household members and neighbours. Please notify us immediately of the situation. We will promptly initiate an investigation with the delivery company.
Please be aware that courier companies may leave parcels outside, and if they are taken by someone else, it is considered theft. To proceed with an insurance claim, a police crime reference number will be required.
In the unfortunate event of a missing parcel, the investigation process by the delivery company may take between 1 to 4 weeks. During this period, we are unable to issue a refund or send a replacement until the investigation is complete.
How to Return
To request a return, please contact us through our Contact Us page within 7 days of receiving your order. Please include your order number and reason for the return.
Qailahs Pret reserves the right to refuse returns that do not meet the conditions above.